FAQ
Frequently Asked Questions
1. What types of toys do you offer?
We offer a variety of children's toys, including innovative, educational, and novelty toys that encourage learning and creativity.
2. Are your toys safe for children?
Yes! All our toys meet safety standards and are made with non-toxic, child-friendly materials.
3. Do you offer age recommendations for your toys?
Yes, each product listing includes an age recommendation to ensure suitability for different age groups.
4. How can I place an order?
You can easily place an order through our website by adding items to your cart and proceeding to checkout.
5. Can I modify my order after placing it?
We process orders quickly, but if you need to make changes, please contact us immediately at info@curiotx.com.
6. What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
7. Do you offer gift wrapping services?
Yes, we offer gift wrapping options at checkout for a small additional fee.
8. Can I send a gift directly to someone?
Yes! Simply enter their address at checkout, and we’ll send the package without a price receipt.
9. Where do you ship?
We ship worldwide. Shipping rates and delivery times vary based on location.
10. How do I track my order?
You will receive a tracking number via email once your order is shipped.
11. What if my package is lost?
If your package is lost, please contact us, and we’ll assist you in locating it or arranging a replacement.
12. Do you accept returns?
Yes, we accept returns within 30 days of delivery. Items must be unused and in original packaging.
13. How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.
14. Do you offer wholesale orders?
Yes! For bulk or wholesale orders, please contact us at info@curiotx.com.
15. Are your toys eco-friendly?
We prioritize sustainability and offer a selection of eco-friendly toys.
16. How can I contact customer support?
You can reach us at info@curiotx.com or call +1 337-539-7034.
17. Do you have a loyalty program?
Yes! Sign up for rewards and exclusive discounts on future purchases.
18. Can I cancel my order?
If your order has not shipped yet, you can request a cancellation by contacting us.
19. Are there seasonal discounts?
Yes! Check our website and subscribe to our newsletter for the latest promotions.
20. How do I leave a review?
You can leave a review on the product page or email us your feedback.